Solid take on the two-cord principle. The Seagate story captures something that scale often obscures: when systems get complex, people revert to assumption instead of verification. I see the same pattern in cloud infra troubleshoting where teams will spend hours debugging networking configs before confirming basic connectivity. The "go back to the source" framework is deceptivly powerful becaus it forces a reset when cognitive load gets too high.
Yes, the pace is crazy sometimes... I have fallen out of the habit of blocking my calendar for think time... back to it now. I bet you do Michael, would love to hear them.
The number of times I went to help Mum "fix" her computer only to find it wasn't plugged in at the wall, or the monitor wasn't plugged in...
HAHA, yes! I am so many people’s tech support
Very good article. Sometimes were are so distracted that we can't just slow down and feel whole again.
Yes for sure. Back to basics
Solid take on the two-cord principle. The Seagate story captures something that scale often obscures: when systems get complex, people revert to assumption instead of verification. I see the same pattern in cloud infra troubleshoting where teams will spend hours debugging networking configs before confirming basic connectivity. The "go back to the source" framework is deceptivly powerful becaus it forces a reset when cognitive load gets too high.
Thank you 😊. How is your Substack journey going?
A crazy pace of work does make it easy to overlook the little details. Very good advice in this post. I also have a few IT-related war stories!
Yes, the pace is crazy sometimes... I have fallen out of the habit of blocking my calendar for think time... back to it now. I bet you do Michael, would love to hear them.
This is tremendous! Absolutely appreciate this. Always love a good IT war story! 😎 In my world this rings true—the details matter.
Thank you DJ, as you can imagine an likely relate... I have a lot of Tech Support war stories ;)